Frequently Asked Questions

📌 Frequently Asked Questions - Beauty Shape Store

🛍️ 1. Products and Quality

Are the products high-quality? Yes! We carefully select each product to ensure comfort, durability, and sophisticated design. Our commitment is to offer pieces that provide safety and well-being for our customers.

Are the products genuine? Yes, all our products are authentic and undergo rigorous quality testing before shipping.

Do the products come with a warranty? Yes! If the product has a manufacturing defect, we offer a warranty according to our exchange and return policy. For more information, see our Purchase Policy.

🚚 2. Shipping and Delivery

How long will it take to ship my order? After payment confirmation, the order processing time is up to 2 business days. Delivery time varies depending on the location and shipping method chosen at the time of purchase.

How can I track my order? Once your order ships, you'll receive a tracking code via email so you can track the delivery directly through the Brazilian Post Office or the carrier's website.

Do you deliver throughout Brazil? Yes! We ship orders to all regions of Brazil, ensuring your purchases arrive safely.

What if my order is delayed? If your order exceeds the estimated delivery time, please contact us at beautyshapeloja@gmail.com so we can check the situation with the shipping company.

💳 3. Payment and Security

What payment methods are accepted? We accept payments via credit cards, bank slips, and PIX, all securely processed by Mercado Pago.

Is the site safe for shopping? Yes! Our site uses SSL encryption technology, ensuring that all information provided is protected against any type of fraud.

Can I pay in installments? Yes! We offer the option of paying in installments via credit card. Check the available terms and conditions at the time of payment.

🔄 4. Exchanges, Returns and Refunds

Can I exchange or return a product? Yes! If you're not satisfied with your purchase or the product is defective, you can request an exchange or return within 7 calendar days of receipt. The product must show no signs of use and be in its original packaging.

How do I request a return or exchange? Send an email to beautyshapeloja@gmail.com with your order number and the reason for your request. Our team will respond with detailed instructions.

How does a refund work? Refunds will be issued after the returned product has been analyzed. The amount may be refunded to the same payment method used for the purchase or, in the case of boleto and PIX, via bank transfer.

📞 5. Support and Contact

How can I contact support? We're here to help! You can reach us at beautyshapeloja@gmail.com , Monday through Friday, 9:00 AM to 6:00 PM.

What is the support response time? Our average response time is up to 24 business hours. We work to respond to all requests quickly and efficiently.

If you have any further questions, don't hesitate to contact us! We're always available to offer the best shopping experience.