Refund Policy

We have a 30-day return policy. This means you have 30 days after receiving the item to request a return.

To be eligible for a return, the item must be in the same condition you received it: unused, with tags, and in its original packaging. You'll also need a receipt or proof of purchase.

To initiate a return, please contact us at Beautyshapeloja@gmail.com . Please remember that returns must be sent to the following address: Rua Raimundo Pereira lima, 373 - Crateús, CE. 63708-350 .

If the return is accepted, we'll send you a shipping label, as well as instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

Contact us by Beautyshapeloja@gmail.com if you have questions about returns.

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care products (beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item and, once the return is accepted, make a separate purchase of the new item.

Refunds
We'll notify you once we've received and inspected your return, and let you know whether your refund has been approved or not. If approved, you'll receive an automatic refund to your original form of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at Beautyshapeloja@gmail.com.