Purchase Policy

Purchase Policy - Beauty Shape Store

GUARANTEE:

We are committed to ensuring customer satisfaction. If the product has a manufacturing defect, please contact us within 7 calendar days of receipt to request an exchange or return. For returns due to regret, the deadline is also 7 calendar days, in accordance with the Consumer Protection Code. The product must be in perfect condition, without signs of use, and in its original packaging. Refunds will be processed after the returned product has been analyzed and may be made via credit card refund or bank deposit. If the order has already been shipped, the customer must wait until receipt to request a return within the stipulated timeframe. Paid orders can be canceled before shipping by email at beautyshapeloja@gmail.com .

SECURITY:

To ensure a secure shopping experience, we accept payments via credit card, bank slip, and PIX, with the option of installment payments. All transactions are protected by security and encryption systems, ensuring the privacy of your data. After payment confirmation, the order undergoes a processing period of up to 2 business days before shipping. Once dispatched, a tracking code will be sent for tracking. Delivery times may vary depending on the location and shipping method chosen. Please ensure your information is correct to avoid delivery delays.

ADDITIONAL INFORMATION:

By making a purchase on our website (beautyshapeloja.com), you agree to the terms outlined in this policy. For questions, suggestions, or support, please contact us at beautyshapeloja@gmail.com . Our customer service is available Monday through Friday, 9:00 AM to 6:00 PM (Brasília time). Beauty Shape Loja appreciates your trust and is always available to offer the best shopping experience!